Privacy Policy

Arsiga Solar ("we", "us", "our") respects your privacy. This page explains what personal information we collect when you visit www.arsigasolar.com or contact us for a solar quote, how we use it, who we share it with, and the choices you have. By using our website you agree to the practices described below.

1. Information we collect

We collect only the information needed to provide our products and services:

• Contact details — your name, email, mobile number, business name, address (when you request a quote or call back)
• Project information — monthly electricity bill, roof type, location, capacity needed (to size your plant)
• Technical data — IP address, browser, device type, pages visited, time on page (analytics)
• Cookies — essential for site login and quote forms (analytics cookies only with your consent)

2. How we use your information

We use the data we collect only for the following purposes:

• Responding to your enquiries — quote requests, site visits, technical questions
• Designing & sizing your solar plant — load assessment, equipment recommendation
• Order processing & delivery — invoicing, dispatch tracking, warranty registration
• Service updates — AMC reminders, firmware updates, performance checks
• Legal compliance — tax invoices, subsidy documentation, DISCOM approvals

We never sell your data. We never share it for marketing by third parties.

3. When we share your data

We share information only with parties essential to delivering your solar project:

• Premier Energies / Power-One — for serial-number registration and warranty
• Logistics partners — name, address, mobile for delivery
• DISCOM / MNRE — project details for subsidy & net-metering approvals
• Government authorities — only if required by law

4. Data storage & retention

Your data is stored on secure servers with encryption-at-rest and TLS-in-transit. We retain project records for 7 years (required for warranty claims and tax compliance). Marketing leads are retained for 12 months unless you ask us to delete them sooner.

5. Your rights

You can, at any time:

• Access — request a copy of your data
• Correct — fix any incorrect information
• Delete — request full data erasure (subject to legal retention rules)
• Withdraw consent for marketing emails at any time via the unsubscribe link

To exercise any of these rights, write to info@arsigasolar.com with the subject "Data Request". We respond within 7 working days.

6. Cookies & analytics

This site uses only essential cookies (required for quote forms to function) and an anonymised analytics tool that does not collect personally identifiable information. We do not use advertising trackers or third-party data brokers.

7. Third-party links

Our site may link to manufacturer pages (Premier Energies, Power-One), payment gateways or DISCOM portals. Once you click through, their privacy policy applies — please review it. Arsiga Solar is not responsible for the content or privacy practices of external websites.

8. Children's privacy

Our services are intended for business & adult customers. We do not knowingly collect data from anyone under 18.

9. Grievance officer

As required under India's IT Act, our Grievance Officer can be reached at:

10. Policy updates

We may update this policy from time to time. Material changes will be communicated via a banner on the homepage & email (if you're a customer). The latest version is always at www.arsigasolar.com/privacy.html.

For any privacy-related question, write to us at info@arsigasolar.com — we read every message.